BPO IT Services Technician

1 week ago


Davao City, Davao, Philippines WEANSWER CALL CENTER SERVICES Full time
Job Overview:
We are seeking a skilled IT Support Specialist to join our team at WEANSWER CALL CENTER SERVICES. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our IT infrastructure and providing technical support to employees.

The ideal candidate will have excellent communication and problem-solving skills, as well as experience working in a fast-paced environment. They will be responsible for providing technical assistance and troubleshooting for employees, maintaining hardware, software, and network systems, and assisting with user account management.

Responsibilities:
  • Provide technical assistance and troubleshooting for employees.
  • Maintain hardware, software, and network systems.
  • Assist with user account management.
  • Handle ticketing system requests and escalate complex issues to higher-level support when necessary.

Collaboration & Training:
You will work closely with IT administrators, network engineers, and management to enhance IT processes. You will educate employees on basic troubleshooting and cybersecurity best practices, and document common issues and solutions for knowledge-sharing purposes.

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