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Customer Service Representative

1 week ago

Taguig, National Capital Region, Philippines Canon Australia Full time

About Canon Business Services Centre

We are a market leader in Business Process Optimization and IT services, helping organizations optimize, automate, and transform their operations. We work collaboratively with customers to deliver bespoke solutions that meet and exceed their business needs.

Our customer focus and agile approaches enable us to overcome challenges and free our clients up to focus on what sets them apart. With a commitment to delivering the best service management experience, many clients have partnered with us for over a decade.

The solutions we deliver are reliable, scalable, and cost-effective, helping customers to stay ahead in the industry.

About TourRadar

TourRadar is a leading online platform for booking guided tours, offering a wide range of travel experiences across the globe. We connect travelers with tour operators, providing the opportunity to explore diverse destinations.

At TourRadar, you'll have the opportunity to share your love of adventure with others, work with a global team, and be a part of an industry that inspires curiosity and exploration.

About The Role

The Customer Service Administrator will support inbound/outbound calls, chat, and email transactions, ensuring swift resolution to customer issues and meeting client KPIs and SLAs in a timely manner.

Key Responsibilities:

  • Provide exceptional customer support via live chat, email, and phone calls
  • Assist with back-end administrative tasks and support the support team
  • Ensure accurate and on-time delivery of reports to clients
  • Foster a positive, proactive team culture through effective communication

Continuous Improvement:

  • Instill and lead with Client Values and Behaviours
  • Embrace training and development opportunities to improve industry knowledge
  • Contribute to building a strong team ethos that facilitates continuous improvement
  • Participate in forums to generate ideas and suggestions for improvement

Requirements:

  • College/Bachelor's Degree in a related discipline or equivalent
  • 1-2 years' experience in customer service and travel assistance
  • Exceptional oral and written communication skills, fluent in English
  • Quick navigation ability, web savvy, coordinating experience
  • Multitasking ability, familiarity with tech systems such as CRM tools, Twilio, Confluence, and Slack