Careful Provider Researcher

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeExpertise Full time $45,000 - $60,000
Job Title: Intake Specialist

Intake specialists play a pivotal role in the medical records retrieval process. As a skilled professional, you will ensure that every request is accurate, complete, and optimized for downstream success.

Responsibilities:
  • Provider Identification & Research:
    • Identify all relevant healthcare providers involved in a client's treatment beyond the main facility listed by the law firm.
    • Research and locate billing providers and related entities using tools like Chartswap, historical request data, and direct provider outreach.
    • Accurately input identified providers into the admin application.
  • Request Creation & Quality Assurance:
    • Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions.
    • Prepare accurate base forms before generating submission packets.
    • Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details.
  • Request Assignment:
    • Assign requests to the appropriate records team members based on workload balance and utilization metrics.
  • Special Case Handling:
    • Identify and escalate special provider requirements to the assigned Client Success Manager.
    • Resolve missing, unclear, or conflicting information by liaising with the law firm's case manager.
Requirements:
  • Experience: Prior hands-on experience requesting health records from providers on behalf of law firms.
  • Attention to Detail: Exceptional accuracy is crucial as even small mistakes can cause delays of several months.
  • Technical Skills: Proficiency with Adobe Acrobat and other PDF editing/combining tools.
  • Communication: Strong verbal and written communication skills with a proactive problem-solving mindset.

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