Key Account Manager

2 days ago

Taguig, National Capital Region, Philippines beBeeProfessional Full time $60,000 - $80,000

Job Title: Key Account Professional

 

Job Summary:

We seek a results-driven individual to manage key client relationships. As the primary point of contact, you will be responsible for ensuring clear and effective communication with clients.

About the Role:

This is an exciting opportunity to work in a fast-paced eCommerce environment. Our agency specializes in Amazon brand management and combines data-driven strategies with industry expertise to help clients succeed in the competitive Amazon marketplace.

Key Responsibilities:

  • Client Management: Serve as the main point of contact for clients, ensuring clear and efficient communication.
  • Account Resolution: Manage and resolve account-related issues, working proactively to prevent escalations.
  • Account Health: Maintain account health by monitoring key performance indicators and ensuring compliance with Amazon policies.
  • Internal Collaboration: Coordinate with internal teams to support client needs, including logistics, inventory, and general operations.
  • Day-to-Day Administration: Handle day-to-day account administration, ensuring all tasks are completed efficiently and accurately.
  • Reporting and Insights: Provide periodic reports and insights to clients on account performance and potential improvements.
  • Relationship Building: Identify opportunities to enhance client satisfaction and maintain long-term relationships.

Requirements:

  • Experience: 3+ years of experience in account management, customer success, or client-facing roles.
  • Communication Skills: Strong communication skills with the ability to manage client relationships effectively.
  • Problem-Solving: Proven ability to problem-solve and handle account challenges with a proactive mindset.
  • Organization: Highly organized and detail-oriented, capable of managing multiple client accounts simultaneously.
  • Pace: Experience working in a fast-paced environment with shifting priorities.
  • Independence: Ability to work independently while collaborating with remote teams.

Nice to Have:

  • Amazon Experience: Experience managing Amazon Seller Central accounts or working in an eCommerce-related field.
  • Ecommerce Agency: Background in eCommerce agencies or Amazon-focused consulting.
  • Amazon Policies: Understanding of basic Amazon policies and account health maintenance.
  • Reporting Tools: Familiarity with reporting tools and performance tracking.
  • Retail Environment: Prior experience in a consumer products or retail environment.

Benefits:

  • Remote Work: Fully remote—work from anywhere
  • PTO: 10 days PTO per year, plus public holidays and sick leave
  • Mentorship: Direct mentorship from international industry experts
  • Learning & Development: Ongoing access to resources for professional growth
  • Global Networking: Work and connect with professionals around the world
  • Work-Life Balance: Balanced schedules that support a healthy work-life balance

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