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Client Care Representative

1 week ago

Cebu City, Central Visayas, Philippines Datamatics Full time

We are seeking a talented Client Care Representative to join our team at Datamatics.

About the Position:

This is an exciting opportunity for a highly motivated individual to work in a fast-paced environment where customer satisfaction is paramount.

We are looking for someone with excellent communication skills and a passion for helping others to deliver exceptional service to our clients.

Responsibilities:
  1. Solve problems: Research, analyze, and resolve customer issues swiftly and accurately.
  2. Enhance the experience: Work cross-functionally to improve processes and elevate customer satisfaction.
  3. Liaise for success: Be the bridge between customers and management to ensure smooth, seamless service.
  4. Communicate: Assist with developing operational procedures, training, and mentoring peers.
  5. Make an impact: Spot areas for improvement and collaborate to drive business efficiency.