Remote Customer Service Representative

16 hours ago

Cavite City, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

We are seeking a highly motivated and dedicated individual to join our team as a Work-at-Home Bilingual Spanish Customer Service Agent. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences across phone, email, and chat.

Job Summary:

  • Manage inbound and outbound calls with professionalism and empathy
  • Assist customers via phone, email, and live chat, ensuring timely and accurate responses
  • Understand customer needs and resolve issues efficiently
  • Research internal systems to locate missing information and collaborate with other departments as needed

Responsibilities:

  1. Manage customer interactions with professionalism and empathy
  2. Provide timely and accurate responses to customer inquiries
  3. Research internal systems to locate missing information and collaborate with other departments as needed
  4. Escalate unresolved concerns to supervisors when necessary
  5. Maintain confidentiality and comply with data protection standards

Key Skills and Qualifications:

  • Fluent in Spanish and English (spoken and written)
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent
  • Typing speed of 40+ WPM with 95% accuracy
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%
  • Strong written and verbal communication skills

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