
Online Presence Manager
1 day ago
A Growth Assistant is needed to strengthen and protect clients' online presence.
This is a hands-on, collaborative role that requires excellent communication skills, a process mindset, and the ability to thrive in a dynamic environment.
The successful candidate will monitor key review platforms, craft empathetic and professional responses, and support initiatives that encourage positive client feedback.
They will also leverage AI tools and automation platforms to streamline processes, track performance, and deliver actionable insights.
Key Responsibilities- Monitor major review platforms daily for new activity.
- Draft and post timely, professional responses to customer reviews.
- Assist in implementing outreach campaigns to encourage satisfied clients to leave positive reviews.
- Track review performance metrics and generate regular reports.
- Leverage AI tools for review responses, sentiment analysis, and customer follow-ups.
- Background in community management or customer success roles.
- Experience in customer service, reputation management, or community building.
- Experience with AI tools and automation connectors.
- Basic Google Sheets/Excel proficiency for trackers and reporting.
- Strong written communication with empathy and professionalism.
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