Visionary Technical Content Creator

1 week ago

Biñan, Calabarzon, Philippines beBeeTechnical Full time ₱49,999 - ₱59,999
Job Opportunity

We are seeking a highly skilled Technical Writer with strong written communication skills, exceptional attention to detail, and the ability to work independently while collaborating with cross-functional teams.

Responsibilities:
  • Create and maintain online knowledge base articles, user guides, and tutorials for customers.
  • Develop and maintain internal support documentation, including standard operating procedures (SOPs) and troubleshooting guides.
  • Collaborate with support, product, and development teams to gather information on new features, updates, and workflows.
  • Translate technical concepts into clear, concise, and easy-to-understand content for non-technical audiences.
  • Review and refine existing documentation to ensure accuracy, consistency, and alignment with brand tone and style.
  • Organise and structure content for easy navigation and searchability.
  • Assist with content formatting, screenshots, diagrams, and other visual aids to enhance user understanding.
  • Monitor feedback from users and the support team to improve and expand documentation.
Qualifications:
  • Strong understanding of Knowledge Management principles, especially in service delivery environments.
  • Content design and enablement expertise, including creating visual guides, walkthroughs, and training materials.
  • Proven experience in technical writing, content creation, or documentation (preferably within a software environment).
  • Ability to understand complex software features and explain them in plain language.
  • Experience working with knowledge base platforms (e.g., Confluence, or similar).
  • Familiarity with content structuring, SEO for help articles, and version control of documents.
  • Ability to work independently while collaborating with cross-functional teams.
  • Previous experience in software industry is highly desirable but not essential.
Nice-to-Haves:
  • Experience testing software products.
  • Familiarity with bug tracking tools (e.g., Jira, Trello, or similar).
  • Knowledge of basic SQL for data verification.
  • Understanding of API testing concepts.
  • Exposure to automated testing tools e.g. Selenium, Katalon (even at a basic level).
Why This Opportunity?

It offers unparalleled professional opportunities for growth and collaboration.

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