Auto Glass Claims Examiner

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeWarranty Full time $65,602 - $80,124
As a Warranty Specialist, you will play a key role in ensuring customer satisfaction and protecting the company's interests. Your primary responsibility will be to handle all incoming warranty claims related to auto glass, including water leaks, air leaks, molding issues, and possible cracks (excluding new damage).You will communicate directly with customers to assess their concerns, explain warranty coverage, and set proper expectations. This will involve working closely with technicians to coordinate inspections, repairs, and follow-ups on warranty cases.To perform this role effectively, you must be able to investigate each claim thoroughly by reviewing job history, technician notes, photos, and customer-provided documentation. You will then approve or deny warranty claims in accordance with company policies, always prioritizing fair and consistent decisions.In addition to your technical expertise, you will need excellent verbal and written communication skills in English to interact confidently with customers and technicians. Strong decision-making skills are also essential, as well as the ability to balance customer satisfaction with company policies.Finally, you must be highly organized, detail-oriented, and able to manage multiple claims simultaneously. Proficient in CRM software and remote communication tools is also a requirement. If you have a reliable internet connection and a quiet, professional work environment, you may be a good fit for this role.Key Responsibilities:
  • Handle all incoming warranty claims related to auto glass.
  • Communicate directly with customers to assess their concerns and explain warranty coverage.
  • Work closely with technicians to coordinate inspections, repairs, and follow-ups on warranty cases.
  • Investigate each claim thoroughly by reviewing job history, technician notes, photos, and customer-provided documentation.
  • Approve or deny warranty claims in accordance with company policies.
  • Document all interactions and outcomes accurately in our CRM system.
Requirements:
  • Minimum 5 years' direct experience handling vehicle warranty claims in the automotive service industry.
  • Experience in the auto glass industry is a strong plus.
  • Proven expertise in adjudicating warranty claims, reviewing supporting evidence, and communicating clear decisions.
  • Excellent verbal and written communication skills in English.
  • Strong decision-making skills with the ability to balance customer satisfaction with company policies.
  • Highly organized, detail-oriented, and able to manage multiple claims simultaneously.
  • Proficient in CRM software and remote communication tools.
Benefits:
  • 100% remote, full-time position with a flexible schedule.
  • Competitive salary and benefits package.
  • Opportunities to grow with a respected leader in the auto glass industry serving customers nationwide.

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