Process Improvement and Training Expert
4 days ago
XtendOps is looking for a skilled Training and Quality Specialist to strengthen our BPO team. This is an excellent opportunity to utilize your expertise in designing, delivering, and evaluating training programs that drive agent performance.
The successful candidate will be responsible for monitoring agent performance, conducting quality audits, and providing feedback to improve quality and productivity. Strong collaboration and communication skills are essential for this role.
Job Overview:
- Design and implement effective training solutions to meet business objectives.
- Conduct regular quality audits to assess agent performance.
- Provide coaching and feedback to improve quality and productivity.
- Work closely with management to identify training needs and process improvements.
- Maintain accurate records of training sessions and agent performance.
Essential Skills:
- Proven experience in training or quality assurance within a BPO environment.
- Excellent communication and presentation skills.
- Able to analyze data and identify trends.
- Familiarity with industry-standard training tools and technologies.
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