A Customer Service Role with Purpose

1 day ago

Las Piñas, National Capital Region, Philippines beBeeCustomerService Full time ₱50,000 - ₱62,000
Customer Service Representative

This role is perfect for individuals who enjoy assisting and supporting customers to ensure they have an excellent experience.

As a customer service representative, you will be responsible for resolving customer tickets, calls, and queries related to our platform in a timely manner. You will also assist and collaborate with the wider team and support staff to provide best practice system use and education to customers.

Key responsibilities include:

  • Responding to and resolving customer inquiries related to product functionality and usage
  • Assisting customers with troubleshooting and providing solutions to resolve their issues
  • Collaborating with the support team to identify and address any system or product-related issues

To excel in this role, you will need:

  • 1-2 years of experience in fast-paced customer service environments across live chat and email
  • Relevant Australian payroll experience (e.g., KeyPay/Employment Hero)
  • Prior exposure to customer experience within a SaaS environment
  • Problem-solving skills with a sound and thorough approach to troubleshooting
  • Ability to manage competing priorities, working autonomously, and requesting assistance when needed
Why Join Our Team?

We are passionate about delivering exceptional customer experiences and believe that our employees play a crucial role in making this happen. As a customer service representative, you will have the opportunity to make a real difference in the lives of our customers and help shape the future of our company.

Our values are built around creating a culture of trust, respect, and open communication. We value diversity and inclusivity, and strive to create an environment where everyone feels welcome and empowered to contribute.

What We Offer

As a customer service representative, you can expect:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

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