Client Solutions Representative

4 days ago


Taguig, National Capital Region, Philippines Carlson Wagonlit Travel (Hauptsitz Deutschland) CWT Beheermaatschappij B.V. Deutschland Full time
Job Description

Clients rely on us to provide reliable and efficient travel technology solutions. As a Client Solutions Representative, you will be the primary point of contact for clients experiencing technical difficulties. You will need to possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills to effectively resolve client issues.

Your responsibilities will include managing client inquiries, accurately documenting incidents via online case management tools, and researching and troubleshooting to diagnose root causes and resolve issues quickly and effectively. Additionally, you will perform testing to ensure that solutions were successful and consistently respond to client inquiries within SLA targets.



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