Fire Alarm System Manager

1 week ago

Hagonoy, Central Luzon, Philippines beBeeFireAlarmSystem Full time ₱15,000 - ₱20,000

Job Overview:

We are seeking an experienced professional to manage our Service Department efficiently. The ideal candidate will oversee daily operations, ensure seamless communication with customers, schedule service calls, and coordinate technicians.

  • Main Responsibilities:
  • Answer and manage incoming service calls
  • Respond to off-hours answering service inquiries
  • Schedule service appointments and dispatch technicians
  • Communicate with customers via email and phone, addressing concerns and service needs
  • Provide timely notifications and updates to customers
  • Assess fire alarm system issues remotely and determine appropriate action
  • Determine whether to dispatch a technician or offer troubleshooting guidance
  • Maintain service records and ensure compliance with industry standards
Key Qualifications:
  • Technical Expertise: Minimum 1 year of hands-on experience with fire alarm systems
  • Problem-Solving Skills: Ability to diagnose fire alarm issues over the phone and recommend the best course of action
  • Communication Skills: Strong verbal and written skills for effective customer interactions
  • Organizational Skills: Ability to manage schedules, prioritize tasks, and coordinate with technicians efficiently
  • Software Proficiency: Experience using scheduling and service management software
Preferred Qualifications:
  • Certifications: In fire alarm systems or related fields
  • Leadership Experience: Previous experience managing a service department or team
  • Industry Knowledge: Familiarity with industry regulations and compliance standards

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