Remote Claims Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeClaims Full time ₱35,000

Investigating and resolving customer claims is a key aspect of this role. You will work with customers to understand their issues, gather relevant information, and determine the appropriate resolution.

Key Responsibilities
  • Manage incoming customer claims related to promotional product orders, including but not limited to Incorrect or missing imprints, damaged or defective products, late or misdelivered shipments, pricing discrepancies, or billing concerns
  • Work closely with internal departments such as Production, Art, Sales, Shipping, and Customer Service to identify the root cause and determine the appropriate resolution.
  • Communicate professionally and empathetically throughout the claims process. Provide updates, explain investigation findings, and present resolution options.
  • Coordinate and process claims resolutions, including product reprints, credits, refunds, replacements, or discounts, in alignment with company guidelines and authorization levels.
  • Maintain accurate and thorough documentation of all claims, outcomes, communications, and resolution actions within internal systems.
Requirements
  • Minimum 2 years of experience in customer service, claims resolution, or order investigation, ideally within the promotional products industry or a similar custom manufacturing environment.
  • Strong analytical and investigative skills
  • Excellent verbal and written communication abilities
  • Ability to handle sensitive situations with professionalism and empathy
  • High attention to detail and strong organizational habits
  • Comfortable navigating multiple systems, including order management and CRM platforms
  • Ability to manage multiple claims simultaneously in a fast-paced environment
  • High school diploma or GED required.
  • Familiarity with the promotional products lifecycle, including customization methods
  • Experience working with vendors, decorators, and fulfillment partners
  • Proficiency in ERP and CRM systems used in the promotional products industry

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