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Customer Insights Specialist

1 week ago

Taguig, National Capital Region, Philippines Neksjob Philippines Full time
Job Description:
Our organization requires a highly skilled professional to develop and implement speech analytics solutions that help us better understand customer behavior and preferences. As a Speech Analytics Specialist, you will leverage advanced data analytics and machine learning algorithms to gain actionable insights that drive business growth, enhance customer satisfaction, and reduce costs.

About the Role:
We are looking for an experienced professional who has a deep understanding of speech analytics technology and its applications. The ideal candidate will have a minimum of 3 years of experience in speech analytics, speech data analysis, or a related field.

Key Responsibilities:
- Develop and manage speech analytics models and call categorization schemes.
- Ensure the integrity and quality of data within the system.
- Analyze large volumes of call data to identify trends, patterns, and insights.

- Generate reports and dashboards to communicate findings to stakeholders.
- Provide actionable recommendations to improve customer service, sales, and compliance based on analysis.

- Work closely with cross-functional teams to understand their needs and provide tailored analytics solutions.

Requirements:
- Minimum of 3 years of experience in speech analytics, speech data analysis, or a related field.
- Experience with NLP and at least one speech analytics platform.
- Experience in the Customer Service/Customer Care industry.