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Customer Experience Manager

2 weeks ago

Makati City, National Capital Region, Philippines Tasq Staffing Solutions Full time
Job Description

Tasq Staffing Solutions is seeking a skilled Contact Center Solutions Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of our contact center.

About You

We are looking for someone with at least 10 years of experience in the BPO industry, with a minimum of 5 years in a similar role. A Bachelor's Degree is required.

You must be willing to work onsite in Makati and adapt to a shifting schedule. This role requires excellent communication and leadership skills, as well as the ability to motivate and guide your team to achieve exceptional results.

Key Responsibilities

- Oversee the daily operations of the contact center, ensuring that all tasks are completed efficiently and effectively

- Develop and implement strategies to improve customer satisfaction and retention

- Manage and lead a team of customer service representatives, providing guidance and coaching to ensure they meet or exceed performance expectations

- Collaborate with other departments to ensure seamless communication and coordination

What We Offer

- Competitive salary package

- Opportunity to work with a dynamic and growing company

- Chance to develop your skills and advance your career

- Collaborative and supportive team environment

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application.