Software Development Manager
2 weeks ago
Optum is a leading healthcare company that uses technology to deliver care and improve health outcomes. We're seeking an experienced ServiceNow Application Developer to join our team in support of a mission-critical application serving OptumRx.
This role will involve working in a fast-paced Agile environment enhancing and supporting a ServiceNow instance to meet the unique business needs of our users. You will have the opportunity to learn new skills, develop an understanding of our PBM business, and deliver value to our customers.
The primary responsibilities of this role include:
- Designing and developing new ServiceNow functionality to enhance custom applications
- Collaborating with cross-functional teams to understand business needs and deliver solutions
- Applying coding patterns, best practices, and data-driven approaches to enhance functionality
- Leveraging relational database structures to design and implement efficient solutions
- Interfacing with the ServiceNow vendor for operational requests, issues, and needs
- Continuously simplifying, automating, and innovating our enterprise ServiceNow instance
- Participating in daily scrum meetings and other Agile ceremonies
- Identifying and communicating issues proactively
- Providing operational support on a rotational basis
To be successful in this role, you will need:
- ServiceNow Certified Application Developer certification, with CSM and SPM certifications being a plus
- 5+ years of experience with ServiceNow's Customer Service Management (CSM) solution, with SPM experience being a plus
- 5+ years of ServiceNow development experience in an enterprise environment, including scripting, data management, service automation, service catalog, workflows, APIs, integrations, self-service, process automation, and application tool maintenance
- 3+ years of experience with agile scrum methodology
- Excellent communication and interpersonal skills
- Proven ability to develop and build effective partnerships and relationships
- Self-sufficiency and ability to work with minimal direction
- Solid analytical, problem-solving, and systems thinking abilities
We offer a comprehensive benefits package, career growth opportunities, and a dynamic work environment.
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