
Cybersecurity Support Specialist
1 day ago
Our organization is a leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. We strive to inspire people of all backgrounds and communities.
The role involves providing technical support and mentorship to learners, ensuring a smooth learning experience across our platforms.
You will be responsible for troubleshooting technical issues, guiding learners through foundational learning materials, and providing support in key areas such as networking, Linux, and Windows systems.
Duties and Responsibilities- Provide general and technical support for learners via chat and email.
- Offer technical support for networking, Linux, and Windows systems.
- Mentor learners by providing guidance on learning materials.
- Grade exams for OffSec certifications.
- Test, verify, and validate products, lab systems, and features.
- Collaborate with cross-functional teams to troubleshoot issues and drive successful outcomes.
- Develop, improve, and implement processes to enhance operational efficiency and scalability.
This position requires strong analytical and investigative skills, excellent written and verbal communication skills, and a strong belief in teamwork in a remote working environment.
A growth mindset, strong attention to detail, and prior experience in tech support or similar roles are desired.
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