Customer Service Representative for a US Newspaper Account
3 weeks ago
About SVCPH Inc.
We are an American and Australian owned company providing BPO services from our offices in Cebu IT Park, aiming to deliver first-class service to our clients. Our main goal is linked to creating a great work environment that our employees can be proud of.
As we celebrate our 16th Anniversary, we continue to provide opportunities for growth and learning. Our owners and managers care about their employees and listen to feedback, making decisions that benefit our team members.
This role offers a unique chance to join our growing SVC family and contribute to our mission of providing excellent customer support. If you're enthusiastic about spreading the truth and tradition, this might be the right fit for you.
Salary: PHP 18,000 - 22,000 per month (estimated)
Job Description:
This position involves attending to customer inquiries regarding subscriptions, resolving billing concerns, and addressing disputes. As a representative, you will engage with customers, respond to their needs, and ensure their satisfaction.
Required Skills and Qualifications:
- A minimum of 6 months of continuous Customer Service experience in a BPO company
- English speaking skills close to native level, minimal to no accent
- Previous experience with subscription service industry is an advantage but not required
- Adherence to SOP and KPIs, multitasking, and strong customer service skills
Benefits:
- Medical/Dental coverage (HMO) after 1 month + FREE HMO coverage for 1 dependent after 6 months
- Life insurance program
- Free weekly in-house massage
- Cash incentives for referring friends and relatives to join SVC
- Career development opportunities
- Service incentive leave program
- Annual salary increase based on performance
- Fun and family-like working environment
- Quarterly team outing
- Free flowing coffee and hot chocolate
- Cozy sleeping lounge and canteen plus entertainment area
- Excellent office location in Cebu IT Park
How to Apply:
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