
High-Value Account Strategist
1 day ago
We're seeking a seasoned Customer Success Manager to lead our mid-market and enterprise customer success efforts.
About the RoleThe ideal candidate will have a proven track record of driving growth through effective relationship management, ensuring seamless onboarding experiences, and delivering business outcomes that exceed expectations.
As a key member of our team, you'll be responsible for managing a portfolio of ~40 high-value accounts, developing strategic plans to maximize customer value, and collaborating with cross-functional teams to drive business growth.
Key Responsibilities- Develop and execute customized success plans to meet each customer's unique needs and goals.
- Onboard new customers through tailored implementation processes, ensuring a smooth transition to Nooks solutions.
- Maintain strong relationships with key stakeholders, staying informed about their business objectives and proactively identifying opportunities for upsell and cross-sell.
- Analyze customer usage metrics to inform product roadmaps and enhance user experiences.
- Identify areas of concern and develop proactive plans to address customer health metrics, ensuring optimal business outcomes.
- Collaborate with Technical Support teams to resolve customer issues promptly and efficiently.
- Serve as a voice of the customer within Nooks, providing valuable insights to inform product development and ensure customer requirements are met.
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