Technical Support Specialist

10 hours ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱2,007,100 - ₱2,495,500
Technical Support Representative

MCI, a leading Business Process Outsourcing (BPO) company, is seeking a Technical Support Representative to join their team. In this role, you will be responsible for providing first-level technical support via phone, chat, or email to customers experiencing issues with hardware, software, and connectivity.

To succeed in this position, you must have strong analytical and problem-solving skills, as well as excellent communication and customer service abilities. You should also be proficient in computer systems and troubleshooting, and have a basic understanding of English and Spanish.

In return for your hard work, MCI offers a competitive compensation package, including HMO, medical and dental coverage, free meal during training, career growth and learning opportunities, allowances, performance and loyalty bonuses, and frequent disinfection and fogging of the workplace.

If you are a motivated and dedicated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Provide first-level technical support via phone, chat, or email.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions.
  • Document all technical issues and resolutions in the system.
  • Escalate unresolved issues to higher-level support teams.
Requirements:
  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English and Spanish.
  • Basic understanding of computer systems and troubleshooting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service abilities.
Working Conditions:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

About MCI:

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

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