Virtual Service Development Representative
1 day ago
We are seeking a skilled Virtual Service Development Representative to join our team. As a key member of our sales team, you will be responsible for developing and growing our installed base services by deploying sales activities 100% remotely.
Main Responsibilities:
- Customer Relationship Management: Handle all Customer Requests and Leads from different Demand Generation Engines, focusing on Contract Renewals and upselling recurrent business.
- Sales Pipeline Management: Analyze & qualify opportunities in Bridge Front Office (bFO) and secure a healthy pipeline, maintain the Account or Installed Base data in SE systems (BfO/bFS).
Main Interactions: Customers (End Users and Partners), Virtual Services Sales Manager, Services Operational Marketing, CCC, Outside Services sales, Services Execution, Services Tendering, Services Operations, Services Partner Program Leaders.
Key Performance Indicators:
- Account Growth - Service Orders (as Opportunity Leader).
- Offer Growth
- Closed Won orders from Renewals.
- Orders from Digital Renewals.
Requirements:
- Bachelor/Associate degree in Electrical/Electronic Engineering.
- 1-2 years of experience in Virtual or Outside Sales, Services Representative, Call center customer technical support, CCC technical agent.
- Native speaker level for local context, good level of English (written, verbal).
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