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CXM Analytics Manager

1 week ago

Manila, National Capital Region, Philippines Conduent Full time

As a key member of Conduent's CXM Analytics function, this Manager will play a critical role in scaling the team and driving impactful customer experience insights for clients.

The ideal candidate will be a hands-on leader who can balance coaching, process improvement, and analytics expertise while fostering a culture of continuous learning and innovation.

Responsibilities include leading a team of analysts, overseeing analytics execution, and engaging with clients to ensure their needs are met.

A strong background in data analysis, visualization, and storytelling is required, along with experience using Power BI, SQL, Python/R, or speech analytics tools.

The ideal candidate will have 5+ years of experience in analytics, business intelligence, or customer experience management, with at least 2 years in a leadership role.