Voice Operations Team Lead

3 days ago


Pasay, National Capital Region, Philippines Metrobank Full time
Contact Center Phone Banking Officer

We're looking for a highly skilled and motivated individual to join our team as a Contact Center Phone Banking Officer. In this role, you'll be responsible for providing world-class customer service, responding to customer inquiries, and driving sales growth.

Responsibilities will include:

  • Providing exceptional customer service over the phone
  • Responding to customer concerns and inquiries
  • Ensuring that our team meets its targets
  • Identifying trends in customer calls and reporting them to the team leader

Qualifications for this role include:

  • Graduate of Business Course or related courses
  • Experience in Customer Service or Contact Center is a plus
  • At least 1 year of banking related experience
  • Exceptional analytical skills


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