Expert Supervisor Role

7 days ago


Pasig, National Capital Region, Philippines MCI Full time
Key Responsibilities
  • Lead a Team of Customer Service Agents

The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish and proactively seeks ways to improve the internal processes and sales results program-wide. Key Responsibilities include:

  • Responsible for coaching and developing reports on customer service processes and best practices.
  • Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously.
  • Drive a culture of accountability, continuous improvement, and personal excellence.


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