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Cryptocurrency Associate
1 week ago
Overview
Cryptocurrency continues to shape the financial landscape, and Coins Philippines is at the forefront of this revolution. Our company provides a comprehensive suite of services, allowing users to buy, sell, and store various cryptocurrencies in a secure and user-friendly environment.
With over 18 million registered users, Coins Philippines has established itself as a trusted brand in the industry. We take pride in our commitment to innovation, customer satisfaction, and regulatory compliance.
What You'll Do
- Act as the primary point of contact for clients, providing exceptional support and resolving any issues that may arise.
- Collaborate with cross-functional teams to develop solutions and recommendations for client concerns.
- Demonstrate strong communication skills, utilizing detailed and empathetic language to ensure client retention and satisfaction.
- Prioritize tasks effectively, juggling multiple responsibilities while maintaining a high level of productivity.
- Conduct weekly and monthly performance reviews, identifying areas for improvement and implementing strategies to enhance team efficiency.
- Analyze new product offerings and communicate their benefits to valued clients.
- Develop and implement strategies to deliver outstanding customer experiences.
- Foster and maintain strong relationships with key clients, driving engagement, loyalty, and long-term retention.
- Identify opportunities for growth and increase revenue by upselling services and onboarding new clients.
What We Expect From You
- Bachelor's degree in any field, with a strong foundation in analytical skills and proficiency in Google Suite programs.
- Excellent verbal and written communication skills in English and Filipino, enabling effective collaboration and client interaction.
- Able to work in a fast-paced environment, adapting quickly to changing priorities and responsibilities.
- Proven problem-solving abilities, with a track record of delivering results under pressure.
- Meticulous attention to detail, ensuring accuracy and efficiency in all tasks.
- Strong technical and customer service experience, preferably in the financial or digital sector.
- Flexibility in scheduling, including morning, mid-shift, and graveyard shifts, as required.
