
Patient Advocate
2 days ago
Batangas, Calabarzon, Philippines
beBeePatient
Full time
₱1,800,000 - ₱2,200,000
Seeking a talented professional to fill the role of Patient Services Representative. In this position, you will be responsible for addressing patient inquiries and concerns in a timely and efficient manner.
Key Responsibilities:- Respond to incoming calls according to established procedures and guidelines.
- Provide exceptional customer service to patients, ensuring their needs are met and queries resolved.
- Collect outstanding patient balances in accordance with departmental standards.
- Collaborate with third-party entities, such as insurance providers, to address patient account inquiries.
- Make outbound collection calls as necessary, adhering to established protocols.
- Assist patients with billing-related queries and concerns.
- Maintain confidentiality and adhere to HIPAA guidelines when handling sensitive patient information.
- Work collaboratively as part of a team, supporting departmental and company goals and objectives.
- Ensure excellent attendance and punctuality, maintaining a positive work environment.
- A college degree or equivalent experience is preferred.
- Demonstrate strong written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Excellent problem-solving and analytical skills.
- Proficient in using email and other digital tools.
- Able to perform basic mathematical calculations.
- Detail-oriented and organized, with a focus on meeting deadlines.
- Dependable and reliable, with a strong commitment to teamwork.
- Fully remote work arrangement.
- Competitive benefits package, including insurance and lifestyle rewards.
- Opportunity to work with a global team making a meaningful impact in the industry.