Patient Advocate

Seeking a talented professional to fill the role of Patient Services Representative. In this position, you will be responsible for addressing patient inquiries and concerns in a timely and efficient manner.

• Respond to incoming calls according to established procedures and guidelines.
• Provide exceptional customer service to patients, ensuring their needs are met and queries resolved.
• Collect outstanding patient balances in accordance with departmental standards.
• Collaborate with third-party entities, such as insurance providers, to address patient account inquiries.
• Make outbound collection calls as necessary, adhering to established protocols.
• Assist patients with billing-related queries and concerns.
• Maintain confidentiality and adhere to HIPAA guidelines when handling sensitive patient information.
• Work collaboratively as part of a team, supporting departmental and company goals and objectives.
• Ensure excellent attendance and punctuality, maintaining a positive work environment.

• A college degree or equivalent experience is preferred.
• Demonstrate strong written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Excellent problem-solving and analytical skills.
• Proficient in using email and other digital tools.
• Able to perform basic mathematical calculations.
• Detail-oriented and organized, with a focus on meeting deadlines.
• Dependable and reliable, with a strong commitment to teamwork.

• Fully remote work arrangement.
• Competitive benefits package, including insurance and lifestyle rewards.
• Opportunity to work with a global team making a meaningful impact in the industry.