Procedure Optimization Manager

2 weeks ago


Makati City, National Capital Region, Philippines EastWest Bank Full time
Position Overview

The Procedure Optimization Manager will play a critical role in supporting policy development across multiple priority areas. Key responsibilities include:

  • Determining the impact of new or revised policies and procedures on stores, customers, and existing transaction processes.
  • Developing written policy updates based on new regulations, audit findings, or improved processes and communicating these to stores.
  • Evaluating the effectiveness of existing policies and procedures and initiating enhancements as identified.
  • Serving as a key liaison for policies and procedures being routed by BPPM for review and endorsement to senior management for approval.
  • Leading the review and discussion of proposed policy changes recommended by other units of the Bank.
  • Monitoring stores that are not reading SOG advisories and escalating these to regional operations management.
  • Determining manual processes of stores that can be automated.

Policies and Procedures Governance:

Ensure that alternative SOG repositories of policies and procedures are updated and those which are already superseded are properly archived.



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