Support Expert

1 day ago

Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱4,000,000 - ₱8,000,000
Technical Support Specialist

Apollo is seeking a skilled technical support specialist to join their team. The ideal candidate will possess excellent problem-solving skills, be proficient in technical troubleshooting, and have experience with operating systems and software applications.

Job Responsibilities
  • Provide technical assistance to customers via digital and voice channels.
  • Troubleshoot and resolve complex customer issues effectively.
  • Stay up-to-date on product changes, new features, and integrations.
  • Validate workflows with peers and identify patterns in customer feedback.
  • Take ownership of ensuring customers understand key features and benefits.
Required Skills and Qualifications
  • Minimum 2 years of experience in a tech support role.
  • Strong problem-solving skills and ability to troubleshoot complex issues.
  • Excellent communication skills, both written and verbal.
  • Proficiency with support tools, including live chat and ticketing systems.
Benefits of Working at Apollo

Apollo offers a dynamic work environment that encourages continuous learning and growth. Our team members enjoy a collaborative atmosphere, flexible work arrangements, and opportunities for professional development.

Why Choose Apollo

We are committed to providing our customers with exceptional service and support. Our team members are empowered to take ownership of their work, make decisions, and drive results. If you're looking for a challenging and rewarding career opportunity, consider joining our team.

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