Global Social Media Customer Support Specialist

3 days ago


Las Piñas, National Capital Region, Philippines beBeeCustomer Full time ₱5,000 - ₱5,500
Customer Service Representative

The ideal candidate for this role will possess a customer-centric approach, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities include:

  • Responding to customer inquiries and resolving issues through direct messages and social media comments.
  • Troubleshooting complex customer problems, such as shipping delays and product defects.
  • Providing personalized product recommendations based on customer needs and preferences.
  • Escalating unresolved issues to the appropriate departments and following up until resolution.
Qualifications
  • Education: High school diploma or equivalent.
  • Experience: 2-3 years of customer service experience and 2-3 years of social media community management.
  • Skills: Strong problem-solving abilities, customer service software, and social media management software.
Benefits
  • Competitive pay rate.
  • Remote work opportunity.
  • A dynamic team environment.


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