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**Job Overview:**

Klaiya is an advertising agency specializing in brand & performance marketing, E-Commerce Services & Influencer Marketing.

We are seeking a highly skilled E-commerce Assistant to manage our online channels, including Shopee and Lazada. This role involves overseeing customer communications, answering inquiries, and providing excellent customer service through chat software and emails.

As an E-commerce Assistant, you will be responsible for using on-page and off-page marketing tools to boost online store sales. You will also create content like descriptions and photos for posts, strategize and implement marketing campaigns, and negotiate with clients to address inquiries and store improvement.

The ideal candidate should possess at least a Bachelor's/College degree in Business Studies/Administration/Management, Commerce, Mass Communications, or equivalent. Previous experience in handling online store operations is required, as well as excellent communication skills and customer service skills.

Key Responsibilities:

  • Manage online channels (Shopee and Lazada) including customer communications
  • Answer inquiries and provide excellent customer service through chat software and emails
  • Use on-page and off-page marketing tools to boost online store sales
  • Create content like descriptions and photos for posts
  • Strategize and implement marketing campaigns and activities to boost and generate sales
  • Negotiate with clients to address inquiries and store improvement

Qualifications:

  • Candidate must possess at least a Bachelor's/College degree in Business Studies/Administration/Management, Commerce, Mass Communications, or equivalent
  • Must have experience in handling online store operations (both Lazada and Shopee)
  • Excellent communication skills and customer service skills