Telecommunications Support Specialist

7 days ago


Ortigas Pasig, Philippines Orbit Teleservices Pasig-Ortigas Full time

**Job Title:** Telecommunications Support Specialist

We are seeking highly motivated and customer-oriented individuals to work with us as Customer Service Representatives in our Orbit Teleservices Pasig-Ortigas office.

**About the Role:

  • Identify and assess customers' needs, inquiries, or concerns and provide accurate and appropriate solutions using scripts and procedures.
  • Maintain a high level of professionalism, empathy, and patience when dealing with challenging or irate customers.
  • Know the company's products, services, policies, and procedures to effectively address customer inquiries during training period.

**Requirements:

  • Amenable to working onsite (office-based)
  • Filipino Citizen, or hold relevant residence status
  • 18 years old and above
  • High school diploma or equivalent; further education or relevant certifications will be a plus
  • Candidates must be conversant in English language
  • Strong active listening skills, patience, and empathy when dealing with customers

The estimated salary for this role is PHP 30,000 - PHP 45,000 per month, depending on experience. Further details will be discussed during the interview.



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