Japanese Bilingual Customer Service Representative

6 days ago


Cebu City, Central Visayas, Philippines ContactPoint360 Full time

Company Overview

ContactPoint360 is a rapidly growing business process outsourcing company that prides itself on creating exceptional employee and customer experiences. We believe in investing in our people, developing them into future leaders, and fostering a culture of innovation and empathy.

As a team, we redefine the boundaries between employee and customer interactions, making every experience unforgettable. Our CEO's journey from a phone agent to leader reflects our genuine care for our employees - it's in our DNA.

Job Description

A Japanese Bilingual Customer Service Representative plays a vital role in providing customer support in both Japanese and another language. This involves responding to inquiries, resolving issues, and addressing complaints while ensuring clear communication in both languages.

Key Responsibilities:

  1. Customer Support: Responding to customer inquiries, resolving issues, and addressing complaints in both languages.
  2. Product Knowledge: Offering detailed explanations and troubleshooting on products/services in both Japanese and the second language.
  3. Translation/Interpretation: Translating documents, emails, or verbal communication from one language to the other as needed.
  4. Documentation: Maintaining records of customer interactions in both languages.
  5. Cultural Sensitivity: Understanding and respecting cultural nuances in communication, especially in Japanese customer service practices.

Skills and Qualifications:

  • Fluency in Japanese and a second language.
  • Excellent communication skills (both verbal and written) in both languages.
  • Problem-solving abilities and the capacity to remain calm under pressure.
  • Customer-oriented mindset with strong interpersonal skills.

What's in it for you?

  • Competitive base salary.
  • HMO Medical Insurance.
  • Dental Coverage.
  • Paid Vacation and Sick leave.
  • 13th-Month Pay.
  • Career & Leadership Development Training Programs.
  • Corporate Employee Discounts on Partnered Stores.


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