Senior Digital Identity Specialist

2 days ago

Cabuyao, Calabarzon, Philippines beBeeIdentity Full time ₱600,000 - ₱900,000
Job Title: IT Support Engineer

We are seeking a highly skilled IT Support Engineer to join our organization. As a key technical expert, you will play a pivotal role in securing and managing our digital identities and access to critical resources.

As a senior IT professional, you will be responsible for the advanced administration, integration, and support for our Microsoft Entra ID environment. You will serve as an escalation point for complex identity and access issues, manage application integrations for Single Sign-On (SSO), and provide expert consultation on Azure IAM services.

Your role also involves diagnosing and resolving challenging technical issues, analyzing logs, documenting processes, and collaborating with internal teams to ensure swift resolution.

Key Responsibilities:
  • Act as the primary technical escalation point for all L2 queries related to Entra ID and other integrated IAM solutions.
  • Integrate new enterprise applications for Single Sign-On (SSO) using SAML, OAuth 2.0, and OpenID Connect protocols.
  • Troubleshoot, investigate, and resolve complex user access issues, including problems with Multi-Factor Authentication (MFA), SSO, and application access.
  • Analyze Entra ID sign-in and audit logs to troubleshoot issues, investigate security events, and support operational reporting.
  • Develop and maintain clear technical documentation for SSO integrations, troubleshooting guides, and internal IAM processes.
  • Implement solutions for ad-hoc identity and access requests from business stakeholders in alignment with security policies.
  • Coordinate with the L1 support team on escalated user tickets and with the L3 engineering team for complex problem resolution and project handoffs.

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