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Insurance Claims Assistant

3 weeks ago

Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time

Job Summary

Fair Trade Outsourcing seeks a dedicated and compassionate Insurance Claims Assistant to join our Contact Center team. As a key member of our customer support team, you will play a vital role in assisting customers with their insurance claims, providing solutions to their problems, and ensuring their satisfaction.

Responsibilities:

  • Communicate effectively with customers via phone, email, or chat, addressing their concerns and resolving issues promptly.
  • Process and resolve insurance claims, making informed decisions based on company policies and procedures.
  • Collaborate with colleagues to achieve team objectives, share knowledge, and provide support when needed.
  • Stay up-to-date with industry developments, product knowledge, and regulatory requirements to ensure exceptional customer service.