Service Delivery Specialist

1 day ago

Tarlac City, Central Luzon, Philippines beBeeDelivery Full time $7,200 - $7,800
Job Title: Service Delivery Manager

About CommandLink is a global SaaS Platform providing network, voice services, and IT security solutions. We help corporations consolidate their core infrastructure into a single vendor and layer on a proprietary single pane of glass platform.

We revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, we were recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner.

We make it easy for our customers to get more done, maximize uptime, and improve the bottom line.

Key Responsibilities:
  • Manage entire delivery processes for assigned orders, ensuring timely and high-quality delivery of services.
  • Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines.
  • Regularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle.
  • Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes.
  • Document dependencies and priorities clearly for efficient project execution.
  • Demonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with various carriers.
Requirements:
  • Minimum 5 years experience in telecommunications industry.
  • Minimum 5 years experience in Service Delivery and/or Project Management.
  • Hands-on experience in VoIP, SDWAN Implementation, and Internet Circuit ordering with carriers.
  • Ability to document dependencies and priorities clearly.
  • Proficient in effectively managing third-party resources.

About the Role:

You will play a pivotal role in managing new orders for business customers across our range of services. You will take ownership of orders from initiation to completion, eliminating handoffs between departments to enhance the overall customer experience.

This is a Full-Time position. We operate 100% remotely. No travel to customer locations is required.

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