Team Performance Manager
2 weeks ago
**Job Summary:**
We are seeking an experienced Team Performance Manager to join our team at Trinity Workforce. As a key member of our operations team, you will be responsible for managing a team of contact center agents, ensuring they meet performance targets and deliver outstanding customer experiences.
**Key Responsibilities:**
- Manage a team of 20 contact center agents, providing coaching and guidance to ensure they meet performance targets.
- Develop and implement training programs to enhance agent skills and knowledge.
- Monitor customer interactions to identify areas for improvement and implement changes as needed.
- Collaborate with management to identify and escalate risks that may impact the business.
**Requirements:**
- Minimum 2-3 years of experience in contact center operations management.
- Excellent communication and leadership skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving skills and ability to work under pressure.
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