Team Performance Manager

2 weeks ago


Cebu City, Central Visayas, Philippines Trinity Workforce Full time

**Job Summary:**

We are seeking an experienced Team Performance Manager to join our team at Trinity Workforce. As a key member of our operations team, you will be responsible for managing a team of contact center agents, ensuring they meet performance targets and deliver outstanding customer experiences.

**Key Responsibilities:**

  • Manage a team of 20 contact center agents, providing coaching and guidance to ensure they meet performance targets.
  • Develop and implement training programs to enhance agent skills and knowledge.
  • Monitor customer interactions to identify areas for improvement and implement changes as needed.
  • Collaborate with management to identify and escalate risks that may impact the business.

**Requirements:**

  • Minimum 2-3 years of experience in contact center operations management.
  • Excellent communication and leadership skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving skills and ability to work under pressure.


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