Senior Quality Control Specialist

7 days ago


Cebu City, Central Visayas, Philippines Nezda Global Full time

We are seeking a highly skilled Quality Team Lead to oversee our quality assurance operations at Nezda Global.

Job Description:
  1. The ideal candidate will have 2-3 years of experience in quality assurance within a BPO setting, with a proven track record of delivering results-driven solutions.
  2. They should possess excellent communication skills, both written and verbal, with the ability to articulate complex concepts clearly and concisely.
  3. A Six Sigma Green Belt certification or equivalent training is highly desirable, along with experience as a QA Team Lead.
  4. Our preferred candidate will be well-versed in audit and evaluation functions, with a keen eye for detail and a commitment to excellence.
Responsibilities:
  • Oversee the daily activities of quality evaluators, providing guidance and support as needed.
  • Develop and maintain quality control processes that meet or exceed client expectations.
  • Foster open communication channels with internal stakeholders, ensuring seamless collaboration and issue resolution.
  • Conduct regular quality checks to guarantee compliance with established standards and policies.


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