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Chief Experience Officer

1 week ago

Quezon City, National Capital Region, Philippines UTAK Full time
Leadership Role

We are seeking an experienced leader to join our team as the Head of After Sales and Customer Success at UTAK. The ideal candidate will have 2-3 years of leadership experience in business, communications, customer support, or a related field.

Responsibilities
  • Creating and implementing strategic plans that align with company goals
  • Developing and executing data-driven strategies for high-quality after sales support
  • Setting and ensuring the reach of relevant team KPIs to maintain excellent performance
  • Fostering strong relationships with clients through live chat support, troubleshooting, and addressing inquiries and concerns