Quality Assurance Specialist
23 hours ago
The Quality Assurance Specialist role at Empower Enterprise Philippines, Inc. is focused on ensuring the quality of phone interactions with participants by evaluating calls of representatives and advisors.
Key Responsibilities:
- Provide continuous feedback to representatives and advisors through written evaluations and review with their managers.
- Document and escalate call monitoring issues to management as necessary.
- Evaluate calls using the quality monitoring data management system to track performance at an individual level.
- Extract and organize metrics to create month-end reporting and analysis on call monitoring results for internal quality reports.
- Facilitate call calibration exercises to ensure consistent monitoring among Quality Assurance Specialists.
- Partner with internal resources to ensure thorough and accurate training, resources, and feedback.
- Identify performance gap trends, conduct need/skill gap analysis, and contribute to learning solutions and documentation support.
- Review and update call evaluation methodologies based on industry and process changes.
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Quality Assurance Specialist
24 hours ago
Manila, National Capital Region, Philippines PartnerHero Full timeWe are looking for a dedicated Quality Assurance Specialist to join our team at PartnerHero. As a CS Quality Assurance Specialist, you will be responsible for reviewing customer support interactions and assessing their quality and compliance.Key Responsibilities:Review and score associate interactions according to an established rubric, evaluating for...
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Quality Assurance Specialist
24 hours ago
Manila, National Capital Region, Philippines KMC Solutions Full timeKMC Solutions seeks a highly skilled Quality Assurance Specialist to join our team. As a key member of our construction projects, you will be responsible for ensuring the highest standards of quality, workmanship, and compliance.Main Responsibilities:Develop and implement comprehensive Quality Assurance (QA) plans aligned with project specifications and...
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Quality Assurance Specialist, Municipal
23 hours ago
Manila, National Capital Region, Philippines Tyler Technologies, Inc. Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our quality assurance group, you will be responsible for ensuring the highest quality standards in our municipal software solutions.
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Quality Assurance Specialist
6 days ago
Manila, National Capital Region, Philippines Analog Devices Gen. Trias, Inc. Full timeAnalog Devices Gen. Trias, Inc. is looking for a highly motivated and detail-oriented Quality Assurance Specialist to join our team.The successful candidate will have good technical knowledge and experience in software quality assurance or similar fields. The role involves working closely with cross-functional teams to develop and maintain quality assurance...
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Quality Assurance Specialist Role
24 hours ago
Manila, National Capital Region, Philippines Ultra Mobile Full timeQuality Assurance SpecialistAt Ultra Mobile, we are dedicated to providing smarter wireless service for our customers. We strive for excellence in every aspect of our business, from products and services to customer experiences.The Quality Assurance Specialist will be responsible for ensuring the highest quality standards are met across all products and...
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Quality Assurance Specialist
23 hours ago
Manila, National Capital Region, Philippines Cyberbacker Full timeAbout the RoleWe are looking for a Quality Assurance Specialist to join our Cyberbacker team. This individual will be responsible for developing and maintaining quality assurance standards and processes.Main DutiesDesign and implement quality control measuresAnalyze data to identify areas for improvementCollaborate with the team to develop and refine...
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Quality Assurance Specialist
3 days ago
Manila, National Capital Region, Philippines SGS Société Générale de Surveillance SA. Full timeAbout the RoleAt SGS Société Générale de Surveillance SA, we are seeking an experienced Quality Assurance Specialist to join our team as an Audit Team Lead. This is a challenging opportunity for a seasoned professional who can lead audit teams in performing and completing third-party audit cycles.The successful candidate will have a minimum of 4 years of...
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Furniture Quality Assurance Specialist
2 days ago
Manila, National Capital Region, Philippines Philux, Inc. Full timeWe are looking for a skilled Furniture Quality Assurance Specialist to join our team at Philux, Inc. The ideal candidate will have prior experience in the Furniture Industry and possess excellent quality assurance skills.About the Role:The Furniture Quality Assurance Specialist will be responsible for ensuring that manufactured items meet production...
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Quality Assurance Specialist
23 hours ago
Manila, National Capital Region, Philippines Axos Clearing LLC Full timeAbout This RoleWe are looking for a talented Quality Assurance Specialist to join our team at Axos Clearing LLC. As a key member of our SDET team, you will play a crucial role in driving test automation within our microservices-focused architecture.In this role, you will work closely with cross-functional teams to ensure the quality of our financial services...
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Quality Assurance Specialist
23 hours ago
Manila, National Capital Region, Philippines KMC Solutions Full timeJob DescriptionAt KMC Solutions, we are seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for developing, implementing, and enhancing testing strategies and processes.The ideal candidate will have at least 4-5 years of experience in quality assurance and software testing, including both...
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Quality Assurance Specialist
24 hours ago
Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full timeJob Description:A Japanese speaking Quality Assurance Specialist would be responsible for reviewing and analyzing products or services intended for Japanese markets, ensuring they meet high quality standards in terms of language accuracy, cultural appropriateness, and functionality. This role requires the use of fluency in Japanese to identify and report any...
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Quality Assurance Specialist
24 hours ago
Manila, National Capital Region, Philippines I.E. Medica Inc. Full timeAt I.E. Medica Inc., we are seeking a Quality Assurance Specialist to assist our Assistant Manager of Quality Assurance in supervising the QA team responsible for inspecting and repacking imported finished products.The successful candidate will be responsible for:Supervising the Quality Inspection Team and addressing any concerns regarding product quality on...
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Design Quality Assurance Specialist
4 days ago
Manila, National Capital Region, Philippines KDCI Full timeJob OverviewKDCI Outsourcing seeks a skilled Design Quality Assurance Specialist to ensure the highest standards of visual excellence for our clients' projects.This role plays a crucial part in maintaining quality and accuracy of creative assets produced by our design team.
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Senior Quality Assurance Professional
24 hours ago
Manila, National Capital Region, Philippines Ultra Mobile Full timeSkillful Quality Assurance PositionWe are seeking a highly skilled Quality Assurance Specialist to join our team at Ultra Mobile. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services meets the highest standards.Your primary responsibility will be to conduct quality audits and implement Good...
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Quality Assurance and Improvement Specialist
6 days ago
Manila, National Capital Region, Philippines Philtrust Bank Full timeAs a Quality Assurance and Improvement Specialist at Philtrust Bank, you will play a crucial role in ensuring the effectiveness and efficiency of our Internal Audit function. The primary objective of an effective Quality Assurance and Improvement (QAIP) program is to evaluate conformance with established standards, regulatory guidance, and internal...
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Quality Assurance Specialist
4 days ago
Manila, National Capital Region, Philippines Athamus Construction Inc. Full timeJob Description:Athamus Construction Inc. is seeking a Quality Assurance Specialist to join our team.The successful candidate will be responsible for ensuring that construction projects are delivered according to agreed plans and specifications. This will involve coordinating with various stakeholders, including quantity surveyors, estimators, site managers,...
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Compliance and Quality Assurance Specialist
4 days ago
Manila, National Capital Region, Philippines Bluedge Outsourcing, OPC Full timeAbout the RoleWe are seeking a highly skilled Compliance and Quality Assurance Specialist to join our team at Bluedge Outsourcing, OPC.The successful candidate will be responsible for ensuring compliance with regulatory requirements, managing quality assurance processes, and providing expert advice on ISO 9001 Quality Management Systems.Key...
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Quality Assurance Specialist
2 days ago
Manila, National Capital Region, Philippines AXA Philippines Full timeAbout the RoleWe are looking for a highly skilled Quality Assurance Specialist to join our team at AXA Philippines. In this role, you will be responsible for overseeing customer experience metrics through regular monitoring, analysis, and reporting. You will also collaborate with Portfolio Management leadership to explore solutions to customer...
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Quality Assurance Specialist
3 days ago
Manila, National Capital Region, Philippines 4impact Philippines Full timeWe are seeking a skilled Quality Assurance Specialist with a strong background in coordinating testing activities within the FinTech, IT, and Software Development industries.The ideal candidate will have proven experience in managing test schedules, resources, and deliverables, as well as proficiency in documenting test plans, test cases, and test...
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Quality Control and Assurance Expert
24 hours ago
Manila, National Capital Region, Philippines Ultra Mobile Full timeEntry-Level QA PositionWe are looking for an entry-level Quality Assurance Specialist to join our team at Ultra Mobile. As a Quality Assurance Specialist, you will have the opportunity to develop your skills and experience in quality assurance and quality control.You will be responsible for assisting in the implementation of Good Manufacturing Practices...