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Interactive Support Representative
2 weeks ago
NMS Philippines is a leader in the field of online community management, and we are seeking highly skilled professionals to join our team as IM Chat Operators.
About the Role:The IM Chat Operator will be responsible for engaging with our subscribers through live chat, providing them with assistance and support as needed. This will involve responding to a wide range of questions and concerns, and using creative problem-solving skills to resolve complex issues.
Job Duties and Responsibilities:- Provide high-quality customer service through live chat, email, and other communication channels.
- Utilize knowledge of our products and services to resolve subscriber queries and issues.
- Work collaboratively with other teams to ensure seamless customer support.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- Ability to work independently and as part of a team, with a strong commitment to delivering exceptional customer experiences.
