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Billing Operations Manager

2 weeks ago

Cebu City, Central Visayas, Philippines Aboitiz Power Full time

Aboitiz Power Distribution Utilities seeks a skilled Billing Operations Manager to oversee its billing and collection operations.

Job Description:

The ideal candidate will have at least 3 years of experience in leadership roles within the billing and collection sector, with a proven track record of driving operational efficiency and implementing best practices. Key responsibilities include strategic management support, compliance management, contract management, project management, and document maintenance.

Key Responsibilities:

  1. Assist in cascade of strategic objectives to operating units.
  2. Assist in aligning billing and collection strategies to operational goals.
  3. Analyze, assess, and recommend improvements on operational goals, KPIs, and initiatives.
  4. Monitor billing and collection operational performance through reports and dashboards.
  5. Establish business rules and criteria in building performance reports.

Compliance Management:

  1. Coordinate with internal compliance teams that handle interpretation of regulatory rules mandated by ERC, BIR, Data Privacy, QMS, and other regulating bodies.
  2. Review applicability of rulings to current policies and business processes.
  3. Create and recommend harmonized policies and guidelines for performing processes or procedures.
  4. Monitor compliance of billing and collection regulatory directives and rulings.

Contract Management:

  1. Understand and analyze service provider agreement content and its annexes.
  2. Facilitate contract processing and discussions by coordinating with service providers, regulating bodies, legal teams, and operations.
  3. Make recommendations and improvements on billing and collection contracts by reviewing them against company standards and regulations.
  4. Facilitate contract processing, monitor active contracts, and implement their sections.

Project Management:

  1. Develop and lead implementation of billing and collection projects, considering various stakeholder requirements and efficiency in using resources.
  2. Coordinate with the leadership team, business process team, development team (IT), SMEs along project management activities.
  3. Identify and manage project risk and maintain project plan as well as privacy impact assessment.
  4. Create and maintain project documentation.

Document Maintenance:

  1. Monitor organization and tracking of AP DU billing and collection business process documentations.
  2. Monitor CAR for the team.
  3. Ensure resolution is carried out for audit findings.
  4. Oversee support for audit requirements coming from the OU and CSUs.

Qualifications:

  • With at least 3 years of extensive leadership experience in billing and collection.

Benefits:

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