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Healthcare Insurance Call Center Agent

1 week ago

Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

Role Overview

We are looking for a skilled and customer-focused individual to join our team as a Healthcare Account Customer Support representative. In this role, you will be responsible for providing exceptional customer service to our clients, responding to their queries and resolving any issues they may have.

Key Responsibilities

  • Respond to customer inquiries and resolve any issues they may have.
  • Provide information and assistance to customers on our client's products and services.
  • Work closely with internal teams to improve overall customer satisfaction.

Requirements

  • You must have completed 2 years of college education, with no back subjects.
  • You should have at least 1 year of experience in an international voice account.
  • You must possess good English communication skills, both written and verbal.
  • You should have strong customer orientation skills, with the ability to empathize with customers and provide solutions that meet their needs.

What We Offer

  • A competitive compensation package, including retention program incentives and performance incentives.
  • In-house training to help you develop your skills and advance in your career.
  • DAY 1 HMO coverage, dental coverage for employees, and meal allowances.