Distinguished Technical Content Specialist

As a skilled Technical Content Developer, you will play a pivotal role in crafting and maintaining comprehensive documentation for our organization. This involves creating user manuals, instruction guides, and training materials that cater to both technical and non-technical audiences.

You will collaborate closely with cross-functional teams to gather product and documentation requirements. Additionally, you will be responsible for reviewing and editing content produced by team members, ensuring accuracy and consistency throughout all documentation.

With expertise in Salesforce, you will design and manage Salesforce Experience Cloud Sites, while maintaining high-quality knowledge management practices. Your ability to translate complex technical information into clear, concise language is essential for facilitating better comprehension and usability.

Key Responsibilities:

• Create and develop detailed documentation, including Standard Operating Procedures, work instructions, and policies tailored to diverse audiences.
• Collaborate with cross-functional teams to define product and documentation requirements, ensuring alignment with organizational goals.
• Design and implement Salesforce Experience Cloud Sites using Salesforce Site Builder, applying basic HTML and CSS coding skills to enhance user experience.
• Manage and maintain a Salesforce Knowledge instance, ensuring high service levels and effective audience administration.
• Translate technical jargon into user-friendly language for non-technical audiences, promoting clarity and accessibility.

To succeed in this role, you must possess the following skills and qualifications:

• Technical Writing Experience: Proven experience in technical writing, specifically in creating service, product, and client-facing documentation, with a strong portfolio demonstrating your ability to convey complex information clearly.
• Global Perspective: Experience working in a global or international service environment, with the ability to adapt content for diverse audiences across different cultures and regions.
• Self-Motivation: Demonstrated ability to take initiative, assume ownership of projects, and work independently with minimal supervision while managing multiple priorities effectively.
• Salesforce Proficiency: Working knowledge of Salesforce, including experience with Salesforce Experience Cloud and the ability to design and maintain sites using Salesforce Site Builder.
• Attention to Detail: Strong proofreading and editing skills, with a keen eye for detail to ensure accuracy and consistency in all documentation.
• Communication Skills: Excellent verbal and written communication skills, with the ability to translate technical jargon into user-friendly language for non-technical audiences.

Preferred qualifications include a degree in English, Communications, Technical Writing, or a related field, as well as 2+ years of experience in technical writing, particularly in a service-oriented or technology-driven environment. Familiarity with Salesforce and experience in designing and maintaining Salesforce Experience Cloud Sites are also highly valued.