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Incident Resolution Specialist

2 weeks ago

Taguig, National Capital Region, Philippines Archgso Full time
Job Overview

At Archgso, we are committed to delivering exceptional service to our customers. The Incident Manager plays a critical role in ensuring that our services are restored quickly and efficiently in the event of an incident.

Key Responsibilities
  • Manage and coordinate the response to priority incidents
  • Monitor and prioritize incoming incidents
  • Identify and escalate trends and recurring incidents
  • Coordinate communications with stakeholders and VIPs
  • Ensure timely root cause analysis and tracking of performance SLAs

The ideal candidate will have experience in incident management, including participation in bridge calls, coordination and collaboration with multiple teams/stakeholders/VIPs, and the resolution of high-priority incidents.