Fraud and Compliance Risk Analyst
2 weeks ago
About General Motors of Canada
We aspire to be the most inclusive company in the world. Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion.
The GBS Fraud, Loss Prevention and Compliance Team is responsible for assessing and mitigating potential revenue leakage and fraudulent activities encompassing OnStar services and Global Connected Customer (GCC) organization.
Key Responsibilities:
- Complete daily transactions workload as assigned within the agreed service levels.
- Ensure that productivity targets and service level requirements are achieved.
- Identify suspicious account activity and/or cases that created loss exposure to the business unit.
- Identify fraudulent customer/advisor behaviors and articulate findings to management.
- Create, maintain and comply with the standard operating procedures.
- Execute special projects and perform other duties assigned.
Required Skills and Qualifications:
- Bachelor's degree holder preferably in Business, Finance or related discipline
- Strong knowledge of Microsoft Office tools, specifically Excel, Word, and PowerPoint.
- Strong verbal and written communication skills; fluency in conversational English is an advantage
- Fundamental understanding of credit card industry, regulatory and legal compliance, revenue management and call center processes
- 2 - 4 years relevant experience in operations audit or fraud detection and investigation
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