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Hub Specialist

2 weeks ago

Manila, National Capital Region, Philippines Shopee Full time
Job Summary

We are looking for a skilled Hub Specialist to join our team at Shopee. The successful candidate will be responsible for managing day-to-day hub operations, including parcel inbounding, sorting, and inventory management.

The ideal candidate will have a strong background in logistics and warehouse management, with experience in e-commerce fulfillment being an advantage. Strong communication and leadership skills are essential for this role.

Key Responsibilities:

  • Oversee and manage hub operations, ensuring high productivity and efficient achievement of Hub KPIs.
  • Support customer support teams with call-outs to resolve customer escalations.
  • Implement process improvement initiatives and projects to enhance hub productivity.
  • Handle payment transactions and associated payment processes.
  • Coordinate with agency coordinators to oversee agency teams.

Requirements:

  • Bachelor's Degree Holder.
  • At least 3 years related experience in Logistics, Warehouse and Distribution.
  • Leadership role experience in a warehouse or hub environment.
  • Experience in payments processing or similar function.
  • Strong communication and leadership skills.
  • Ability to do shift work depending on agreed team schedules.