Operational Team Lead

6 days ago


Cebu City, Central Visayas, Philippines TOA Global Full time
Company Overview

TOA Global is a leading organization that values diversity, inclusion, and continuous learning. We strive for excellence in everything we do, delivering outstanding results through exceptional teamwork.

Job Description

This role involves managing site operations for one shift, ensuring seamless execution of human experience, people management, events, health & safety, and site initiatives/projects. The ideal candidate will have strong problem-solving skills, commercial acumen, and the ability to drive discussion with confidence.

  • Main contact for site operational performance for global teams assigned to one shift
  • Service Delivery (Tickets, CSAT, NPS)
  • Experience (Tickets, Engagement, eNPS, SAT)
  • Communication (Internal, stakeholders, team members, partners)
  • Leadership & Culture (Performance, metrics, standards & reporting, learning)
  • Onboard/offboard experience
  • Crisis management & business continuity
  • Admin/facilities as it relates to employee, clients, experience
  • Special projects as required


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Job SummaryWe are seeking an experienced Sales Coach to join our Neksjob Corporation team. As a key member of our operations team, you will be responsible for implementing short-term activities, making operational decisions, and leading a team of individual contributors.Duties and ResponsibilitiesProject Execution: Execute specialized projects and activities...


  • Cebu City, Central Visayas, Philippines Staff4Me Full time

    Staff4Me OverviewWe are a customer-focused organization seeking an experienced and highly organized leader to join our team as Call Center Manager. As the key stakeholder in our call center operations, you will be responsible for ensuring high-quality service delivery, leading a team of representatives, and driving performance...


  • Cebu City, Central Visayas, Philippines Helpware Inc. Full time

    Job DescriptionWe are looking for a natural-born leader who has experience coordinating operations with large teams, interested in working with upper management and having a direct impact in the planning of operational strategies.Key Responsibilities:Developing leadership skills in your team of team captains.Hiring, training, and onboarding new agents as...

  • Team Lead

    6 days ago


    Cebu City, Central Visayas, Philippines TASQ Full time

    About the RoleTASQ is looking for an experienced Team Leader to join our Financial Operations team. The successful candidate will have strong leadership skills, excellent communication and problem-solving abilities, and a passion for delivering exceptional customer service.Responsibilities:Lead a team of 20 customer service representatives, providing...

  • Team Lead

    2 weeks ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Work set-up: Onsite in Cebu IT Park, Cebu CityShift Schedule: Rotational (24/7) | No Fixed Day OffEducational Requirement: Completed at least 2 years in college w/ no back subjectsWork Experience:Team Lead experience for 2-5 years in a BPO or banking contact center operationsSolid leadership experience handling banking or financial LOBs (voice channel)With...

  • Team Lead

    2 weeks ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Work set-up: Onsite in Cebu IT Park, Cebu CityShift Schedule: Rotational (24/7) | No Fixed Day OffEducational Requirement: Completed at least 2 years in college w/ no back subjectsWork Experience:Team Lead experience for 2-5 years in a BPO or banking contact center operationsSolid leadership experience handling banking or financial LOBs (voice channel)With...

  • HVAC Team Lead

    6 days ago


    Cebu City, Central Visayas, Philippines XISCO Full time

    Job OverviewXISCO is seeking a skilled HVAC Supervisor to lead our team of technicians in delivering efficient operations. The ideal candidate will have strong leadership skills and a thorough understanding of HVAC systems and safety protocols.Key ResponsibilitiesManage a team of skilled HVAC technicians, coordinating their activities to ensure seamless...


  • Cebu City, Central Visayas, Philippines Smartsourcing Full time

    About the RoleWe are seeking a highly skilled Team Lead for Bookkeeping Team to oversee and guide our partner BlueRock's bookkeeping team. This critical role is responsible for ensuring operational excellence, fostering team growth, and driving efficiency in bookkeeping processes.The successful candidate will inspire collaboration, manage workflows, and...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job Overview:Cebu City based position, requiring a strong leader to manage a team within the hospitality industry. About the Role:This Japanese bilingual operations supervisor role is responsible for overseeing daily operations, ensuring seamless service delivery, and fostering a positive work environment. The ideal candidate will possess excellent...


  • Cebu City, Central Visayas, Philippines Mezzo Hotel Full time

    Job DescriptionWe are looking for a highly organized and motivated Housekeeping Manager to lead our housekeeping team at Mezzo Hotel. As a key member of our management team, you will be responsible for ensuring that all aspects of housekeeping operations run smoothly and efficiently.Main Accountabilities:To manage and coordinate the day-to-day activities of...


  • Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time

    Job OverviewTasq Staffing Solutions is seeking an experienced Operations Team Supervisor to lead our BPO team.The successful candidate will have:2-4 years of experience in customer service or a related field.Preferred experience in banking operations or a similar industry.Proven leadership skills and ability to manage a team.Excellent communication and...


  • Cebu City, Central Visayas, Philippines Talent Team Services Full time

    Company OverviewTalent Team Services is a leading provider of IT services, dedicated to helping organizations optimize their operations and stay ahead in competitive markets. Our team of experts provides innovative solutions that drive business success.Job DescriptionIn this role, you will work closely with clients to analyze and model their business...


  • Cebu City, Central Visayas, Philippines Envision MSP Full time

    Job Description:As a Senior Systems Analyst and Team Lead, your primary responsibility will be to lead a team of systems analysts, overseeing daily operations, providing advanced technical support, and driving strategic IT initiatives. You will work closely with other IT teams, business units, and external vendors to ensure seamless integration of...


  • Cebu City, Central Visayas, Philippines The Abaca Group Inc Full time

    Job SummaryThe Abaca Group Inc is seeking an experienced Senior Restaurant Team Lead to join our team. As a Senior Restaurant Team Lead, you will oversee the daily operations of the restaurant and ensure that all team members are working together effectively. You will also be responsible for providing excellent customer service and ensuring that the...

  • Finance Team Lead

    2 days ago


    Cebu City, Central Visayas, Philippines NUSTAR Resort Full time

    Job DescriptionThis is a senior management position that oversees the financial operations of the hotel division. The successful candidate will be responsible for directing and leading a team to ensure that financial commitments are met, and hotel assets are secured.Lay out the strategy for the team to meet financial deadlines and commitments.Direct hotel...


  • Cebu City, Central Visayas, Philippines Jollibee Group of Companies Full time

    Restaurant Operations ManagementWe are seeking a seasoned operations manager to join our team as a Restaurant Operations Manager. The ideal candidate will have a proven track record of driving operational efficiency and improving customer satisfaction.Bachelor's Degree preferably in Food, Hotel and Restaurant Management or Administration and/or any...

  • Team Lead

    2 weeks ago


    Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time

    TRAINER - FINANCIAL ACCJob DescriptionRole Definition:The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.͏Roles and Responsibilities:Responsible...

  • Team Lead

    2 weeks ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Shift Schedule: 24X7 ShiftEducational Requirement: HS graduate - may be considered, Under Grad / Bachelor's DegreeQualifications: 2 to 4 Years of customer Service experiencePreferred Banking operations expMin 2-3 years of work experience in contact center operations (investment banking, share markets, other industry so long as handled financial...


  • Cebu City, Central Visayas, Philippines Conduent Full time

    Our TeamAt Conduent, we are passionate about delivering exceptional services and solutions to our clients. Our Operational Excellence Lead will play a key role in driving business excellence and ensuring the quality of our services.Key Responsibilities:Develop and implement operational excellence initiativesLead cross-functional teams to achieve operational...

  • Team Lead

    1 week ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Work Arrangement: Work Onsite in Cebu Business Park, Cebu CityShift Schedule: US Business hours (9 pm is the earliest) | No fixed rest daysQualifications:College Graduate or at least 2 years completed in college2-3 years of Team Lead experience in BPOMust have handled Sales account; There are sales metrics in any account.Strong Sales skills and comms...