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Support Team Member
3 weeks ago
We are searching for a Support Team Member to join our customer support team at Total Shape. As a key member of our team, you will play a vital role in delivering exceptional customer service and support.
About the RoleIn this role, you will be responsible for handling customer inquiries, resolving issues, and providing expert guidance on our products and services. If you're a detail-oriented and customer-focused individual with excellent communication skills, we encourage you to apply
Main Responsibilities- Handle customer calls, emails, and chats in a professional and courteous manner
- Offer solutions to customer complaints and concerns while escalating complex issues to senior staff members when necessary
- Stay up-to-date with product knowledge and features to provide accurate and helpful information to customers
- High school diploma or equivalent
- At least 3 years of experience in customer-facing roles
- Excellent communication and problem-solving skills
- Ability to work effectively in a team environment