Human Resources Information Systems Manager

3 days ago


Pasay, National Capital Region, Philippines TSA Group - Australia Full time
About TSA Group - Australia

TSA Group is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We are a purpose-driven organization with a clear mission: to create experiences that people love by revolutionizing the way they connect and communicate with brands.

Here's what you can expect from us:

  • A hybrid work setup
  • A competitive salary package
  • HMO coverage with one free dependent
  • Life insurance coverage
  • Two full-time roles available
Job Description

The responsibilities of this role include:

  • Preparing for business UAT, user stories, test cases, and personas
  • Providing level 1 UAT support
  • Developing training materials with the training project team and running support for issues during training
  • Contributing to the discovery project team as a system expert with knowledge and connection from a technical perspective
  • Participating in the design project as a member: completing workbooks under SME oversight, configuring and mapping workflows, updating requirements to meet P1 build
  • Gaining system build knowledge in preparation for business go-live
  • Preparing data and configuring it to provide to the data specialist for data loads
  • Responsible for system outages, providing level 1 support for day-to-day system failures from both end-user and system administrator perspectives, including workflow failures, error outs during payroll processing, inability for end-user submissions, blocked users, updates to the system upon user exits, updates to onboarding, crossboarding, and offboarding letters, contracts, and documentation
  • Checking, re-routing, and re-establishing workflows in line with business updates
  • Having basic knowledge of integration suites for failure response
  • Providing system administration for business changes, such as department additions and cost centre administrators
Requirements

To be successful in this role, you will need to possess:

  • A great character: respectful, open, honest, transparent, and authentic with integrity
  • Excellent communication skills (listening, verbal, and writing)
  • An organized approach: always two steps ahead
  • Technical savvy: able to navigate multiple systems at once
  • Accuracy and attention to detail
  • Ability to multitask
  • Effective time management skills
  • Adaptability to change
Qualifications

You will require:

  • A bachelor's degree in information technology or any related discipline
  • Experience using HRIS tools (preferably SuccessFactors) in configuring, designing, building, documenting, and implementing
  • Experience using HRIS tools (preferably SuccessFactors) for payroll (both PH and AU)


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